Reservation & Deposit
Your booking is subject to availability and is not confirmed until we have emailed you a formal confirmation. Please do not make non-changeable travel plans until you receive your confirmation. Upon official tour confirmation (or rebooking), our cancellation policy does take effect. (link to cancellation table)
Deposits
Deposits are due at tour registration prior to confirmation of the tour. The final payment is due 90 days before the tour date.
If a tour is booked less than 100 days from tour date, special payment terms apply. The deposit stage is skipped and the full invoice is sent upon confirmation.
Note, a credit/debit card is required to submit a reservation, however, the remainder of the tour charge will not be charged to the card (unless payments are overdue or you are booking a tour within 15 days of start date). Upon official confirmation, you will be able to decide on your preferred method of payment. Finally, unless otherwise stated immediately upon booking a reservation, the credit/debit card that was submitted at the time of a reservation will be assumed to be the credit/debit card of record for all booking charges related to the reservation at hand.
Deposit Amounts
- Deposits required $500 per person for tours up to 10 days and $1000 per person for longer tours
Payments/Final Invoice
Once a final invoice is prepared, the exchange rate is set. Price is fixed regardless of changing exchange rates.
For tours booked less than 100 days from tour date, final invoices are sent upon confirmation and due within 5 days.
If payment is not received within 5 days, the credit card submitted with the reservation will be charged the full invoice amount.
For bookings made less than 45 days prior to tour start date, the credit card will be pre-authorized for the total booking amount plus a 4% credit card fee until full payment is received.
Lastly, for any bookings made 15 days or less to tour start date, the credit card will be pre-authorized for the full booking amount plus a 4% credit card fee. Once the reservation is confirmed, the credit card will be charged the full amount.
You are able to request a final invoice sooner than 100 days.
For group bookings, a separate reservation form must be submitted for each couple or individual who wishes to be billed separately.
Accepted forms of payment:
We accept payments in US dollars.
Our accepted methods of payment are:
- Credit/debit card (USD only)
- We accept MasterCard, Visa, Discover, American Express
- All credit/debit card transactions will incur a 4% fee
Payment Schedules
BikeTours.com reserves the right to put a hold on funds on your credit card in the amount of the entire tour cost, including the 4% credit card fee. If for any reason your booking is not confirmed, we will immediately release the hold. Upon confirmation, we will charge your card and forward funds to the local operator.
If you opt to pay by check or wire transfer, and we don’t receive your payment by the above deadlines, we reserve the right to charge your credit card + 4% processing fee. (If tour operators don’t receive full payment by their deadlines, they reserve the right to cancel your reservation and apply their cancellation fees).
All payments by check or credit card must be made in United States dollars. Wire transfers can be made in either U.S. dollars or euros.
Changes
Wheelzup Adventures retains the right to apply fees for changes after a booking is made.
Any change made in your reservation once submitted to us (this includes, but is not limited to any change made in names, bike type, meals, dates, room selection(s), any additional night(s) needed or retracted and so on) can be subject to a $25-$150 fee per change. A few examples of change costs are as follows:
- Participant/name change: $50 per person
- If a group signs up together in one booking with one reservation owner and then decides to split the booking into separate individual bookings there will be a $50 per booking change fee
- Changes to arrival and departure tranfers including dates, times, locations, number people or cancellations are subject to a $50 charge depending on the situation
- Bicycle change. Changing your bicycle is possible free of charge one time. Further changes may result in a $25 change fee
The fees associated with changes and/or additions after the final invoice has been issued or within 30 days of the tour date, will be charged to the credit card given during on the reservation form (plus a 4% processing fee). Any other changes (such as those mentioned above) will automatically be added to your final invoice.
Chargebacks
Wheelzup Adventures has the right to charge your credit card for any delinquent payments or outstanding cancellation costs. By submitting your credit card during the reservation process, you are authorizing your card to be charged. Your authorization is a binding agreement for us to charge your card, and as such, you waive any right to a chargeback in the case of cancellation for any cause (excepting fraud), including a force majeure event, as defined herein, and agree to refund policies and procedures as outlined in these terms and conditions. In the event a client attempts to chargeback, reverse or recollect a trip payment already made without our authorization, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection, including, without limitation, attorney fees.
Cancellation By You
Cancellations must be made to Wheelzup Adventures in writing via email to: info@wheelzupadventures.com. Cancellation fees noted in table below:
Days BEFORE tour start date | Cancellation Fee / Transfer Options (per person) | |
90 or more |
|
|
89 - 60 |
|
|
59 - 30 |
|
|
29 - Tour Start |
|