Frequently Asked Questions

Wheelzup FAQ

Do you sell or rent bikes

We are an official Trek and Jamis dealer, so we sell , rent and service various styles and models of their bikes. We also arry other Class 2 ebikes.

What are some local hiking routes we can do around here?

Depending on the type of hiking you are interested You can experience anything from a mellow hike in at Rocky Gap state park, to more challenging jaunts at Green Ridge state Forest, a few ideas of where to hike can be found here.

What are some local mountain bike trails around here?

Western Maryland is known for rocky, rooty trails with undulating terrain and a great place for skills progression. The highlights of the area are Rocky Gap state forest with the Lakeside Loop, and 40 mins West at Deep Creek State Forest. The new trail at Dans Rock is also a wonderful opportunity for beginners, with bench cut trails and good flow. Other trails can be accessed here.

Any local road riding trails?

One of the best kept secrets of Western Maryland is the roads. There are options from the with a lot of climbing, little climbing and mixed surface rides that incorporate the GAP and C&O trails. In a single ride, you can easily ride the three states of Maryland, Pennsylvania, and West Virginia. 

At Wheelzup, we also offer the road Ride Guide program: we supply a guide who can take you on a ride for any duration or difficulty you like. Fill out the contact us form for more information. 

Self-guided ride routes can be accessed here.

Any gravel routes?

Green Ride state forest has the most awesome and most gravel routes in Maryland. With empty roads and well maintained routes, you do have to know or like to climb on these routes with an average of 100ft elevation gain per mile.

More Here

How far away is the GAP trail and C&O trails from your shop?

We have 2 locations:

Wheelzup Adventures Downtown 

86 Baltimore street Cumberland Maryland (0.2 miles from Mile 0 – 5 min walk)

240-362-7021

 

Wheelzup Adventures @ Canal Place

14 Howard street, Cumberland MD 

Right at Mile 0 of the trail

301-777-8724

Do you rent/sell recumbents?

Currently we do not rent or sell recumbent bicycles.

Do you rent bicycles?

Wheelzup is the biggest renters of bikes in Cumberland with a fleet of hybris, mountain, gravel and electric bikes. We offer both day and multi-day bike rentals. If you like would be interested in renting often, you should consider our Season Passes where you get unlimited rentals for a set price as well as other perks.

See our rental program here.

Do you rent/sell tandems?

We have a small fleet of tandem bikes, please call our Canal place location for information and reservations.

Do you do bike repairs?

Wheelzup at Canal Place has a full-service program capable of servicing all types of bikes from BMX to electric bikes. Contact the Canal place location for service times and appointments. More information on bike repairs can be found here.

Do you rent hiking and backpacking equipment?

At Wheelzup, we have an extensive assortment of backpacking equipment, with Osprey and Mountain smith backpacks, to tents, stoves, sleeping pads and more. We also rent other items like bicycle racks and cargo boxes.

Get more information on our Rental page

Shuttle FAQ

What is the cost of the shuttle?

Wheelzup offers very competitive pricing on shuttles with prices dependent on the final destination and the number of passengers. Pricing and schedule availability can be accessed Here.

Is there a set time for the shuttle?

Majority of our shuttles are customized to the client’s schedule. We have limited shared ride opportunities. 

Shuttles begin as early as 7am and late as 5pm, there is a $25 high-traffic surcharge for shuttles to Pittsburgh and Washington DC.

What type of vehicle is the shuttle?

We have multiple vehicle styles from 12, 15 passenger vans to 6 passenger minivans. When necessary, we have trailers we use.

Do you shuttle recumbents?

We shuttle regular bikes, tandems, trikes, recumbents. Currently we have not come across a type of bike we have been unable to find a way to safely transport.

Do you shuttle trikes?

We shuttle regular bikes, tandems, trikes, recumbents. Currently we have not come across a type of bike we have been unable to find a way to safely transport.

Do you shuttle ebikes?

We shuttle regular bikes, tandems, trikes, recumbents. Currently we have not come across a type of bike we have been unable to find a way to safely transport.

Do you do luggage shuttles?

We shuttle luggage with a limitation to 2 pieces per rider and a weight limit, we are happy to make other accommodations (fees may be applied), call or send us a message for some help.

Do you have parking at your shop?

There long and short term parking within 45 seconds walk to the Canal place location. Both locations are currently free and safe.

Short term parking

13 Canal Street, Cumberland MD 21502 (Opposite the train station)

 Long Term Parking

15 Howard Street, Cumberland MD 21502 (Under the interstate bridge, opposite the shop).

What direction do most people ride?

It depends on a few variables, we generally advise people to finish the ride at your car, that way, you do not complete a 40-mile day and still have to wait for a shuttle or endure a long ride back to your car. 

Parking your vehicle at Cumberland is always a good option because its free, no traffic easy in and out and on your last day, you get to enjoy the 25miles of downhill ride from Deal to Cumberland.

However, if you live closer to Pittsburg, it may make more sense to finish in Pittsburgh, and have a shorter drive home. Either way has its benefits.

What is your cancelation policy?

All cancelations incur a $50 reservation fee. For any cancellation up to 5 days before the scheduled shuttle, your fare is refunded. After 5 days, 50% is refunded. contact the shop for more information.

Where do we get picked up for the shuttle?

The easiest place to pick up is at the shop at Canal place, however, we are flexible and happy to pick customers at their Air BNB, hotel room or a different location. Ensure that this is arranged with us and confirm this when you receive your reservation notice.

How do I know you have not forgotten about me?

You will receive a confirmation email once the reservation is made; you will also receive a reminder email 2 days before your appointment and finally a few hours before the scheduled appointment. You can also always contact the shop directly to confirm.

Is there a set time for shuttles?

All shuttles are scheduled according to the requested times of the guests. We do not run on a set schedule. Let us know the time you want to travel, and we work to accomodate that.

How do you transport the bikes?

Depending on the size of the group and the vehicle in our fleet which is appropriate, for small groups, we use a hitch bike rack, roof rack or a combination of both.

For more cumbersome bikes, we are able to put bikes inside our big van or pull an enclosed trailer. Using a trailer brings additional cost.

Where do you drop off or pick up in Pittsburg?

We drop off of pick up anywhere within a 3 mile radius of Point State park. As long as it is close to Downtown, we can drop or pick up there. The only caveat is if the ride requires us to pull a trailer.

It is typically best for clients to ride down to Point State park and we can pick them up there.

Where do you drop off or pick up in Washington DC?

We drop off or pick up from Thompson Boat Center in Georgetown. This is next to Mile 0 of the C&O (2900 Virginia Ave NW, Washington, DC 20037). Sometimes we a re able to drop off and pick up at other locations, however, this is usually challanging due to traffic and other factors. 

if interested in a different location, contact the shop directly to confirm. Additional costs may be involved.

Rental FAQ

What types of bikes do you rent?

At Wheelzup, we offers rentals of bikes from mainly Trek and Jamis. We offer various models of bikes depending on the customer needs and duration. 

For Day use, we have the Trek Verve, Verve 2+, the Jamis Hudson, Electra Townie and Townie+.

For longer rentals, We have the Verve, Dual Sport, Checkpoint, Verve 2+. For Jamis, we have the Explorer A1 and A2.

What is the size range for your bikes?

The bikes range from size XS to XL, in some models, we have from 49cm, to 61cm. We also have some models in a Step through, or low step set up.

What comes on the bike?

The bike comes with a handlebar bag containing a front light, patch and repair hit. Bottle cages are already installed (no water bottle supplied). 

Bikes will also have racks installed, panniers can be rented at a daily or weekly rate. In some cases, a single pannier with bike charger will be included.

Do you supply different types of pedals?

All bikes come with a regular pedal, customers can bring their preferred pedal and we can install it on the bicycle for them.

Can I bring my own saddle?

Albsolutely, we can swap out your saddle. Be aware if you bring your saddle, to just bring the saddle and not seatpost, it is possible your seatpost could be of a different diameter than our bikes.

What happens if I have a mechanical problem?

In most cases people are able to manage and get to the next town or place for help, however, if that is not possible, if you contact the shop, we will either send help from one of our many partners along the trail, or come and find you and provide a replacement bike for you fo continue on your adventure.

Do you rent outdoor equipment?

At Wheelzup, we have an extensive assortment of backpacking equipment, with Osprey and Mountain smith backpacks, to tents, stoves, sleeping pads and more. We also rent other items like bicycle racks and cargo boxes.

Get more information on our Rental page

Do you have parking at your shop?

There long and short term parking within 45 seconds walk to the Canal place location. Both locations are currently free and safe.

Short term parking

13 Canal Street, Cumberland MD 21502 (Opposite the train station)

 Long Term Parking

15 Howard Street, Cumberland MD 21502 (Under the interstate bridge, opposite the shop).

What is your cancelation policy?

We have a 25% nonrefundable reservation fee. If you cancel within 3 days before your scheduled ride you receive the entire 75% back. After 3 days, you get the 75% back in store credit. We reserve the right to change this policy, contact the shop for more information.

Where do we pick up and drop off the bikes?

The place to pick up and drop off bicycles and equipment is at the shop at Canal place, however, we are flexible and happy to work with  customers at their Air BNB, hotel room or a different location.

It is however imperative that you are fitted properly before embarking on your adventures so, make sure  that this is arranged with us and confirm this when you receive your reservation notice.

Tell me about your season pass?

The season pass is focused on day use rentals. For a very low price, customers get an unlimited amount of usage of our bikes and watersport equipmnet (Rocky Gap location) for a 12month period. 

Customers also get 5 guest 2 hour passes and a discount on all our paid events for the validity period of their pass.

Cumberland FAQ

What is there to do around here?

Cumberland is an awesome place for those who enjoy the outdoors as well as those who love to lounge and just enjoy the outdoors. 

A few of the things to consider are out Big Deal Ride – Ride 25miles from the Continental Divide to Cumberland (All Downhill).

Brewery Tour

Walking Tour

Float the river

Do some shopping

Find more details in our adventure guide book, Here

Visit the Mountain Side of Maryland website

Where is a good place to eat?

There are multiple dinning options, depending on what you are in the mood for.

Breakfast

Café Mark

Corner Tavern

M&M bakery

 

Lunch

Baltimore street Grill

Corner Tavern

Center Street Collectives

Queen City Creamery

 

Dinner

Ristorante Ottaviani

City Lights

Baltimore Street Grill

Misen En Place

Crabby Pig

 

Happy Hour

Dig Deep Brewing Company

Coney Island Hotdogs

1812 Brewery

Basecamp Coffee

Pepper in a Bottle

More information can be found on the Adventure handbook Here and on the Mountain Maryland Website

Any good places to stay?

There are many great places to stay in Historical Maryland, from the Fairfield, and Ramada hotels, to historical building around town. Wheelzup usually recommends the Uptown Nest loft Air BNB, which comes with complementary bicycles and other perks in the Wheelzup ecosystem. 

I’m not into biking, what else can I do?

There are many things other than biking to do in Cumberland, some include:

Art – check out the art council and multiple museums in town.

The Allegany and Train Museum

Other things to do

Why choose us?

We're super family friendly.

We want to help you truly enjoy the outdoors.

We'll shuttle you safely to and from the trails.

We help newbies and pros alike.