Frequently Asked Questions

We are an official Trek and Jamis dealer, so we sell , rent and service various styles and models of their bikes. We also arry other Class 2 ebikes.

Depending on the type of hiking you are interested You can experience anything from a mellow hike in at Rocky Gap state park, to more challenging jaunts at Green Ridge state Forest, a few ideas of where to hike can be found here.

One of the best kept secrets of Western Maryland is the roads. There are options from the with a lot of climbing, little climbing and mixed surface rides that incorporate the GAP and C&O trails. In a single ride, you can easily ride the three states of Maryland, Pennsylvania, and West Virginia. 

At Wheelzup, we also offer the road Ride Guide program: we supply a guide who can take you on a ride for any duration or difficulty you like. Fill out the contact us form for more information. 

Self-guided ride routes can be accessed here.

Green Ride state forest has the most awesome and most gravel routes in Maryland. With empty roads and well maintained routes, you do have to know or like to climb on these routes with an average of 100ft elevation gain per mile.

More Here

We have 2 locations:

Wheelzup Adventures Downtown 

86 Baltimore street Cumberland Maryland (0.2 miles from Mile 0 – 5 min walk)

240-362-7021

Wheelzup Adventures @ Canal Place

14 Howard street, Cumberland MD 

Right at Mile 0 of the trail

301-777-8724

Currently we do not rent or sell recumbent bicycles.

Wheelzup is the biggest renters of bikes in Cumberland with a fleet of hybris, mountain, gravel and electric bikes. We offer both day and multi-day bike rentals. If you like would be interested in renting often, you should consider our Season Passes where you get unlimited rentals for a set price as well as other perks.

See our rental program here.

We have a small fleet of tandem bikes, please call our Canal place location for information and reservations.

Wheelzup at Canal Place has a full-service program capable of servicing all types of bikes from BMX to electric bikes. Contact the Canal place location for service times and appointments. More information on bike repairs can be found here.

At Wheelzup, we have an extensive assortment of backpacking equipment, with Osprey and Mountain smith backpacks, to tents, stoves, sleeping pads and more. We also rent other items like bicycle racks and cargo boxes.

Get more information on our Rental page

Typically, the busiest times on the trail are May/June and September/October. Our recommendation is to reserve a shuttle as soon as you have your plans set. Availability is usually limited during those peak dates, so the sooner yoou book the more secure you are in having a ride.

See our cancellation policy below.

Pricing and schedule availability can be accessed Here.

Majority of our shuttles are customized to the client’s schedule. We have limited shared ride opportunities. 

Shuttles begin as early as 8am and late as 5pm (for a limited amount of routes). 

Since we are based in Cumberland, the latest we prefer to leave for Pittsburgh or DC is 3pm. We can make exceptions, so if a later times works better for your schedule, Contact us.

The easiest place to pick up is at the shop at Canal place, however, we are flexible and happy to pick customers at their Air BNB, hotel room or a different location. Ensure that this is arranged with us and confirm this when you receive your reservation notice.

We have multiple vehicle styles from 12, 15 passenger ford transit vans to 6 passenger minivans. When necessary, we have trailers we use.

In the cases where a trailer is not required, bikes are transported on Kuat NV racks. These are tray racks with the clambps going on the tires to keep it secure and avaoiding any scratch or damge to the rest of your bike. 

In some cases the rack as well as the inside of the van is utilize to avoid the need for a trailer. We are committed to keeping our passengers, bikes, and luggage safe, and damage free.

Till date, we have been able to shuttle groups as large as 40 riders. For groups larger than 9, we almost always have to pull a trailer. There is a $75 additional charge if we need to pull a trailer for a group.

We shuttle regular bikes, tandems, trikes, recumbents. Currently we have not come across a type of bike we have been unable to find a way to safely transport.

We shuttle regular bikes, tandems, trikes, recumbents. Currently we have not come across a type of bike we have been unable to find a way to safely transport.

We shuttle regular bikes, tandems, trikes, recumbents. Currently we have not come across a type of bike we have been unable to find a way to safely transport.

if your bike is over 50 lbs, or/and has tires wider than 2.5 inches, please let us know at time of reservation.

We drop off of pick up anywhere within a 3 mile radius of Point State park. As long as it is close to Downtown, we can drop or pick up there. The only caveat is if the ride requires us to pull a trailer.

It is typically best for clients to ride down to Point State park and we can pick them up there.

We drop off or pick up from Thompson Boat Center in Georgetown. This is next to Mile 0 of the C&O (2900 Virginia Ave NW, Washington, DC 20037). Sometimes we a re able to drop off and pick up at other locations, however, this is usually challanging due to traffic and other factors. 

if interested in a different location, contact the shop directly to confirm. Additional costs may be involved.

We shuttle luggage with a limitation to 2 pieces per rider and a weight limit of 40lbs or less. we are happy to make other accommodations (fees may be applied), call or send us a message for some help.

There long and short term parking within 45 seconds walk to the Canal place location. Both locations are currently free and safe.

Short term parking

13 Canal Street, Cumberland MD 21502 (Opposite the train station)

 Long Term Parking

15 Howard Street, Cumberland MD 21502 (Under the interstate bridge, opposite the shop).

It depends on a few variables, we generally advise people to finish the ride at your car, that way, you do not complete a 40-mile day and still have to wait for a shuttle or endure a long ride back to your car. 

Parking your vehicle at Cumberland is always a good option because its free, no traffic easy in and out and on your last day, you get to enjoy the 25miles of downhill ride from Deal to Cumberland.

However, if you live closer to Pittsburg, it may make more sense to finish in Pittsburgh, and have a shorter drive home. Either way has its benefits.

All cancelations incur a $50 reservation fee. For any cancellation up to 5 days before the scheduled shuttle, your fare is refunded. After 5 days, 50% is refunded. contact the shop for more information.

You will receive a confirmation email once the reservation is made; you will also receive a reminder email 2 days before your appointment and finally a few hours before the scheduled appointment. You can also always contact the shop directly to confirm.

We are working on a group service to pittsburgh every Wednesday at 9AM. This service will be limited to 14 passangers in total, cost $90/passenger, and requires a minmum of 5 Passangers (different parties) to run.   Book Group Shuttle.

At Wheelzup, we offers Trek rentals bikes. Trek is one of the top bicycle companies, and is well know for its, quality build, comfort and dependability . We offer various models of bikes depending on the customer needs and duration. 

For Day use, we have the Trek Verve, Verve 2+, Electra Townie and Townie+.

For longer rentals, We have the Hybrid -Verve, Gravel - Checkpoint, Ebike - Verve 2+. 

The bikes range from size XS to XL, in some models, we have from 49cm, to 61cm. We also have some models in a Step through, or low step set up.

The bike comes with a handlebar bag containing a front light, patch and repair hit. Bottle cages are already installed (no water bottle supplied). 

Bikes will also have racks installed, panniers can be rented at a daily or weekly rate. In some cases, a single pannier with bike charger will be included.

Wheelzup id conviniently located in Cumberland, the middle of the trail system. However, you can rent a bike and have it ready at either ends of the Trail - Pittsburgh or DC. 

There is a $250 (2 bikes, $50 for every additional bike) charge for this service. Pick up and drop off locations are conviniently located less than a 3 mins walk from the trail.

All bikes come with a regular pedal, customers can bring their preferred pedal and we can install it on the bicycle for them at no additional charge.

Albsolutely, we can swap out your saddle.

Be aware if you bring your saddle, to just bring the saddle and not seatpost, it is possible your seatpost could be of a different diameter than our bikes.

Yes, we do!

All rentals come with one pannier, and all our bikes have rear racks, so you can attach your own panniers if you bring them.

We rent the Ortlieb Back-Roller Classic. the capacity is 20L per bag, giving a combined capacity of 40L if you rent a set.

All bikes come equipped with an emergency kit for basic repairs.

In most cases, people are able to manage and get to the next town or place for help. However, if that is not possible, if you contact the shop, we will either send help from one of our many partners along the trail, or come and find you and provide a replacement bike for you fo continue on your adventure.

At Wheelzup, we have an extensive assortment of backpacking equipment, with Osprey and Mountain smith backpacks, to tents, stoves, sleeping pads and more. We also rent other items like bicycle racks and cargo boxes.

Get more information on our Rental page

There long and short term parking within 45 seconds walk to the Canal place location. Both locations are currently free and safe.

Short term parking

13 Canal Street, Cumberland MD 21502 (Opposite the train station)

 Long Term Parking

15 Howard Street, Cumberland MD 21502 (Under the interstate bridge, opposite the shop).

We have a $50 nonrefundable reservation fee for every reservation. 

If you cancel up to 5 days before your scheduled ride, you will receive the entire payment back (minus reservation fee). If you cancel 5 days or less after scheduled shuttle, you get the 50% back.

Example: You schedule a shuttle to Pittsburgh on the 15th of June, and pay $320. If you cancel on or before the 10th of June, you will be refunded $270. If you cancel after the 10th, you would be refunded $160.

We reserve the right to change this policy, contact the shop for more information.

The place to pick up and drop off bicycles and equipment is at the shop at Canal place, however, we are flexible and happy to work with  customers at their Air BNB, hotel room or a different location.

It is however imperative that you are fitted properly before embarking on your adventures so, make sure  that this is arranged with us and confirm this when you receive your reservation notice.

The season pass is focused on day use rentals. For a very low price, customers get an unlimited amount of usage of our bikes and watersport equipmnet (Rocky Gap location) for a 12month period. 

Customers also get 5 guest 2 hour passes and a discount on all our paid events for the validity period of their pass.

Cumberland is an awesome place for those who enjoy the outdoors as well as those who love to lounge and just enjoy the outdoors. 

A few of the things to consider are out Big Deal Ride – Ride 25miles from the Continental Divide to Cumberland (All Downhill).

Brewery Tour

Walking Tour

Float the river

Do some shopping

Find more details in our adventure guide book, Here

Visit the Mountain Side of Maryland website

There are multiple dinning options, depending on what you are in the mood for.

Breakfast

Café Mark

Corner Tavern

M&M bakery

Lunch

Baltimore street Grill

Corner Tavern

Center Street Collectives

Queen City Creamery

Dinner

Ristorante Ottaviani

City Lights

Baltimore Street Grill

Misen En Place

Crabby Pig

Happy Hour

Dig Deep Brewing Company

Coney Island Hotdogs

1812 Brewery

Basecamp Coffee

Pepper in a Bottle

More information can be found on the Adventure handbook Here and on the Mountain Maryland Website

There are many great places to stay in Historical Maryland, from the Fairfield, and Ramada hotels, to historical building around town. Wheelzup usually recommends the Uptown Nest loft Air BNB, which comes with complementary bicycles and other perks in the Wheelzup ecosystem. 

There are many things other than biking to do in Cumberland, some include:

Art – check out the art council and multiple museums in town.

The Allegany and Train Museum

Other things to do